Centrica Issues its 2008 Corporate Responsibility Report

Toronto, ON (5/12/2009) - Sam Laidlaw, Chief Executive Officer of Centrica and Deryk King, Direct Energy’s Chief Executive Office are pleased to announce the release of the company’s 2008 Corporate Responsibility report.

“Centrica’s approach to corporate responsibility involves identifying and responding to the many social and environmental challenges of our operation,” said Mr. Laidlaw. “Our approach focuses on implementing strategies that will result in Centrica’s positive contributions to the community”.

“This report is a valuable tool in assessing and tracking our performance over the course of the year and holds us as a business responsible and accountable for our actions and undertakings” said Deryk King.

Key impact areas examined include: climate change and environment, customer service, securing energy supplies, health and safety, employees, supply chain and local impact
Highlights of Direct Energy’s performance include:


• Customer service - Improved our Net Promoter Score over last year, from 6.1 to 6.9
• Climate change - Reduced the carbon intensity of our power generation assets by 13.44% since 2007
• Local impact - Employees raised over $250,000 for charitable causes across North America through local fundraisers and time spent out of the office volunteering at company sponsored charitable initiative

“A strong emphasis was put on Centrica’s impact on the physical environment in 2008. We are pleased with the achievements we’ve made, but there is always room for improvement which the company has indentified and will address in 2009,” stated Laidlaw.

Click here to view the full report.

About Direct Energy
Direct Energy is one of North America’s largest energy and energy-related services providers with over five million residential and commercial customer relationships. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE: CNA), one of the world’s leading integrated energy companies, Direct Energy operates in 21 states in the United States plus the District of Columbia and 10 provinces in Canada. To learn more about Direct Energy, visit www.directenergy.com.

Direct Energy® is a subsidiary of Centrica plc. All rights reserved. Centrica was created following the demerger of British Gas plc in 1997 and is now a leading supplier of energy and related services. To read more about Centrica plc please visit www.centrica.com.